Privacy Policy

Triangle Therapist, LLC Privacy Policy and Data Protection Statement Effective Date: July 11, 2026

Last Updated: July 18, 2026

1. Introduction

Welcome to Triangle Therapist, LLC (“Triangle Therapist,” “Company,” “we,” “us,” or “our”).

Triangle Therapist is a North Carolina-based digital mental health platform designed to connect individuals seeking mental health resources with independent licensed mental health professionals located throughout the Greater Raleigh, Research Triangle, and surrounding North Carolina communities.

Our Services may include:

Mental health professional directories;
Therapist profile listings;
Provider search and matching functionality;
Communication tools allowing individuals to contact professionals;
Educational mental health resources, quizzes, articles, and book recommendations;
A community events calendar;
Future digital healthcare and private practice services.

This Privacy Policy explains how Triangle Therapist collects, uses, stores, protects, and discloses information obtained through our websites, applications, communication tools, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have reviewed and accepted the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Services.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

Website Visitors — individuals who browse Triangle Therapist websites without creating an account.

Individuals Seeking Mental Health Providers — individuals who search therapist listings, use matching tools or quizzes, submit contact requests, communicate with professionals, subscribe to communications, or request information about services.

Professional Members — licensed professionals who create provider profiles, advertise professional services, maintain directory listings, publish articles or events, and communicate with prospective clients.

Future Triangle Therapist Clinical Clients — if Triangle Therapist expands into a private mental health practice, individuals receiving clinical services will be subject to additional documentation, including a HIPAA Notice of Privacy Practices, informed consent documents, treatment agreements, and clinical confidentiality policies.

3. Important Notice: Directory Services Are Separate From Mental Health Treatment

Triangle Therapist operates as a technology platform and professional directory. The purpose of the directory is to assist individuals in locating independent mental health professionals.

Triangle Therapist does not currently provide psychotherapy, counseling, diagnosis, or medical treatment through the directory platform.

Use of the directory does not create:

A therapist-client relationship;
A physician-patient relationship;
A clinical relationship with Triangle Therapist.

Any therapeutic relationship exists only between the individual and the independent licensed professional selected by that individual.

The Services are not intended for emergencies. If you are experiencing a mental health crisis or safety emergency, do not use the Site’s forms or tools — call or text 988 (Suicide & Crisis Lifeline) or call 911 immediately.

Information you submit through the Site (such as a consultation request) is not a medical record and does not begin treatment.

4. Independent Professional Providers

Professionals listed through Triangle Therapist are independent providers.

Triangle Therapist does not:

Employ the professionals listed;
Control the clinical decisions of providers;
Guarantee treatment outcomes;
Guarantee provider availability;
Guarantee insurance participation;
Guarantee compatibility between users and providers.

Each professional remains responsible for compliance with professional licensing laws, maintaining confidentiality, clinical decision-making, patient records, and ethical obligations.

Users should review the privacy practices and professional credentials of any provider before beginning services.

5. Future Triangle Therapist Private Practice Services

Triangle Therapist, LLC may expand in the future to provide licensed mental health services directly.

If you become a client of Triangle Therapist’s private practice, your information will be handled separately under applicable healthcare privacy requirements, including where applicable the Health Insurance Portability and Accountability Act (“HIPAA”), applicable North Carolina professional confidentiality requirements, and clinical record retention requirements.

A separate HIPAA Notice of Privacy Practices will explain how protected health information is used, when disclosures may occur, and your healthcare privacy rights. This Privacy Policy does not replace a future HIPAA Notice of Privacy Practices.

6. Consent to Data Collection and Processing

Certain features of Triangle Therapist require users to provide consent before personal information is collected, processed, or shared. Where consent is collected (for example, before receiving quiz results or subscribing to emails), we record the fact and time of that consent.

By using certain Services, you consent to Triangle Therapist processing information necessary to:

Provide directory, matching, and quiz functionality;
Connect users with professionals;
Facilitate communications;
Maintain account security;
Improve website functionality;
Process payments (if applicable);
Provide requested services.

Where legally required, Triangle Therapist may request additional consent before collecting or processing sensitive information.

7. Information We Collect

7.1 Personal Identifiers

Examples include full name, email address, telephone number, mailing address, and ZIP code.

7.2 Consultation Requests

When you submit a consultation request through a therapist’s profile, we collect your name, email address, and the message you write. This information is delivered by email to the therapist you selected and to our practice inbox so we can ensure requests are received and followed up on. Once received by the professional, the professional’s own privacy practices govern that information.

7.3 Quiz Results and Email Signup

If you take one of our quizzes (such as the attachment style quiz), you may be asked to provide your email address and affirmative consent before viewing your results. We store your email address, your quiz result category, the signup source, and the time of your consent. Quiz results are educational self-reflection tools, not diagnoses.

7.4 Newsletter Subscription

If you subscribe through our forms, we store your email address, the signup source, and the time of your consent.

7.5 Professional Information

For providers listed in the directory: name, practice name, professional address, telephone, license type and license number, certifications, education history, areas of specialization, professional biography, photograph, website, availability status, supervision availability, books, events, and articles.

7.6 Online Identifiers

Information automatically collected may include IP address, browser type, operating system, device information, login information, and website interaction data.

7.7 Internet Activity Information

Examples: pages viewed, therapist profiles viewed, search activity, website navigation, referral sources, and interaction with website features.

7.8 User-Submitted Information

Users may voluntarily provide information through contact forms, provider inquiries, reviews, surveys, feedback forms, emails, and messages.

Users should avoid submitting highly confidential medical information through general website forms.

8. Communication Between Users and Mental Health Professionals

Triangle Therapist may provide tools that allow individuals to contact independent mental health professionals listed on the platform, including contact forms, email communication, appointment inquiry systems, and future communication technology tools. The purpose of these tools is to facilitate an initial connection between individuals and independent professionals.

8.1 Information Submitted Through Provider Contact Forms

When an individual contacts a professional through Triangle Therapist, the information submitted may include name, email address, telephone number, a general description of services requested, scheduling preferences, and any additional information voluntarily provided. This information is transmitted to the selected professional (and to our practice inbox as described in Section 7.2) for the purpose of responding to the inquiry.

8.2 Warning Regarding Electronic Communication

Although Triangle Therapist implements reasonable security measures, users should understand that electronic communication carries inherent risks. Email and online communication may not be completely secure.

Users should avoid submitting sensitive information through general website forms, including detailed medical history, insurance information, Social Security numbers, medication information, crisis information, or emergency disclosures.

If you are experiencing an emergency or immediate safety concern, do not rely on Triangle Therapist communication tools. Contact emergency services (911) or the 988 Suicide & Crisis Lifeline.

9. HIPAA, Protected Health Information (PHI), and Healthcare Privacy

Triangle Therapist recognizes that mental health information requires heightened privacy protections. However, the applicability of HIPAA depends on the role Triangle Therapist performs and the nature of the information collected.

9.1 Directory Operations

When Triangle Therapist operates solely as a directory connecting individuals with independent professionals:

Triangle Therapist generally does not create or maintain clinical treatment records;
Triangle Therapist does not provide psychotherapy through the directory;
Triangle Therapist does not independently determine treatment plans or clinical decisions.

Information submitted for directory purposes may not constitute Protected Health Information (“PHI”) under HIPAA.

9.2 Business Associate Activities

In certain circumstances, Triangle Therapist may provide technology or administrative services to healthcare professionals who are HIPAA Covered Entities. If Triangle Therapist performs functions on behalf of a Covered Entity and receives identifiable health information necessary to provide those services, Triangle Therapist may be considered a Business Associate under HIPAA. In such circumstances, applicable Business Associate Agreements may apply, PHI may be handled according to HIPAA requirements, and additional privacy and security obligations may apply.

9.3 Independent Provider HIPAA Responsibilities

Independent mental health professionals listed through Triangle Therapist are responsible for determining their own HIPAA obligations, including maintaining clinical records, protecting patient information, providing required privacy notices, obtaining appropriate patient consent, and following applicable licensing requirements. Individuals receiving treatment should review the provider’s own Notice of Privacy Practices.

10. Professional Member Information

Mental health professionals who create accounts or directory listings (“Professional Members”) may provide additional information necessary to establish and maintain their profiles.

10.1 Information Collected From Professional Members

Professional Identifiers — name, email address, phone number, practice name, office location.

Professional Credentials — license type, license number, certifications, education history, areas of clinical focus, professional memberships.

Business Information — subscription information, billing information, profile preferences, communication preferences.

10.2 Public Display of Profile Information

Information a Professional Member adds to their profile — including name, credential, photograph, biography, office location, telephone, website, books and accompanying notes, events, and articles — is intended for public display and will be visible to Site visitors and to search engines.

11. Professional Credential Verification

By applying to join the directory, Professional Members authorize Triangle Therapist to verify their license number and standing with the applicable North Carolina licensing board and through public professional databases, information provided directly by professionals, and professional organizations. Profiles are published only after verification.

Verification is intended to improve directory accuracy but does not represent a guarantee of treatment quality, an endorsement of a provider, or a promise regarding clinical outcomes.

12. Professional Member Content License and Editorial Rights

This section applies to all content submitted by Professional Members, including profile text, photographs, biographies, articles, book recommendations and notes, and event listings (“Member Content”).

12.1 License Grant

By joining the directory and submitting Member Content, you grant Triangle Therapist a non-exclusive, royalty-free, worldwide license to display, reproduce, distribute, format, adapt, edit, and create derivative works from that content at our discretion in connection with operating and promoting the Services.

12.2 Editorial Rights

Triangle Therapist’s editorial rights include, without limitation: editing articles for clarity, length, style, accuracy, and search visibility; adjusting, cropping, or replacing photograph backgrounds for visual consistency; and reformatting profile, book, or event content to fit the Site’s design and functionality. We aim to preserve the substance and professional voice of your work, and your content remains attributed to you unless you disconnect it as described below.

12.3 Articles Are Permanent; the Profile Connection Is Your Choice

Articles published on the Site become part of its permanent library and are not deleted, including after a Professional Member leaves the directory. However, you control whether an article is connected to your profile: from your profile editor, you may disconnect any article at any time, which removes it from your profile page and removes your byline and author card from the article. Disconnected articles remain published under the Triangle Therapist byline.

12.4 Ownership and Responsibility

You retain ownership of your original content. You represent that you have the right to submit all content you provide, that it does not infringe the rights of any third party, and that it complies with your professional and ethical obligations. You are responsible for keeping your profile information accurate, including your availability status and license standing.

13. How We Use Personal Information

13.1 Providing and Maintaining Services

Operating the directory; creating professional profiles; verifying licensure; facilitating communication; delivering quiz results; responding to inquiries; maintaining accounts; operating the events calendar and content features.

13.2 Improving User Experience

Improving website functionality; understanding user behavior; developing new features; enhancing search functionality; improving accessibility.

13.3 Security and Fraud Prevention

Detecting unauthorized activity; preventing misuse (including rate limiting and spam prevention on public forms); protecting accounts; maintaining platform integrity.

13.4 Marketing and Communications

Triangle Therapist may use contact information to provide service updates, educational resources, provider announcements, and platform information. Users may unsubscribe from marketing communications at any time. Administrative and transactional communications may continue when necessary.

14. Artificial Intelligence (AI) and Automated Technologies

Triangle Therapist may use artificial intelligence and automated technologies to improve platform functionality, such as website search assistance, administrative automation, customer support tools, content organization, and user experience improvements.

AI tools are not intended to diagnose mental health conditions, provide psychotherapy, replace licensed professionals, or make healthcare decisions. Users should not submit emergency information or highly sensitive medical information into automated systems.

15. Affiliate Links

Book recommendations on the Site link to Amazon. As an Amazon Associate, Triangle Therapist earns from qualifying purchases. This does not affect the price you pay. Book recommendations reflect each therapist’s own selections; affiliate revenue supports the operation of the directory. Links a Professional Member submits may be reformatted to carry Triangle Therapist’s affiliate identifier.

16. Payment Information

If Triangle Therapist offers paid services, provider memberships, educational programs, subscriptions, or other transactions, payments may be processed through third-party payment providers (such as Stripe or other secure payment processors). Triangle Therapist does not intend to store complete payment card information.

Payments for therapist services, and sign-ups or payments for events listed on the community calendar, are handled entirely by the independent professional or their chosen payment provider — Triangle Therapist does not collect or process those payments.

Users should review the privacy practices of applicable payment processors.

17. Cookies, Tracking Technologies, and Online Analytics

Triangle Therapist may use cookies and similar technologies to improve website functionality, analyze website performance, maintain security, and provide a better user experience. Technologies we may use include cookies, web beacons, pixel tags, analytics tools, JavaScript technologies, and mobile device identifiers.

17.1 Types of Cookies We May Use

Essential Cookies — necessary for basic website operations, including security, account authentication, page functionality, and technical operations. Disabling essential cookies may affect website performance.

Functional Cookies — allow the website to remember user preferences such as language, search preferences, and user settings.

Analytics Cookies — help Triangle Therapist understand how users interact with the website, including pages visited, time spent, search activity, browser and device information, and referral sources. Our hosting platform (WordPress.com) and its tools (such as Jetpack) provide aggregate site statistics used to improve performance and user experience, not to identify individual visitors.

Advertising and Marketing Technologies — may collect website interaction information, general device information, and advertising engagement information. Triangle Therapist does not sell personal information as a business practice.

17.2 Managing Cookies

Users may control cookies through browser settings, device settings, and privacy preference tools. Disabling cookies may affect certain website functions.

18. Third-Party Service Providers

Triangle Therapist uses trusted third-party companies to support business operations, including website hosting, data storage, security, payment processing, analytics, email delivery, customer support, and technology infrastructure.

Current examples include: WordPress.com / Automattic (hosting, security, and analytics, including Jetpack), Titan (email delivery for connect@triangletherapist.com), Google (embedded office maps, book cover data via Google Books, and add-to-calendar links), Open Library (book cover images), and Amazon (book links). Third-party providers are expected to maintain reasonable protections for information entrusted to them and may only access information necessary to perform contracted services.

19. Disclosure of Personal Information

Triangle Therapist does not sell personal information. We may disclose information in the following circumstances:

19.1 Disclosure to Selected Mental Health Professionals

When a user chooses to contact a provider through Triangle Therapist, information may be shared with that provider, including name, contact information, message content, and information voluntarily submitted. The provider’s own privacy policies govern information after it is received.

19.2 Disclosure to Service Providers

Triangle Therapist may share information with vendors who assist with hosting, website operations, payment processing, communications, security monitoring, and analytics. These providers may only access information necessary to perform contracted services.

19.3 Legal Disclosures

Triangle Therapist may disclose information when reasonably necessary to comply with laws, respond to subpoenas or court orders, protect legal rights, prevent fraud, or protect the safety of users or the public.

19.4 Business Transfers

If Triangle Therapist experiences a business transaction such as a merger, acquisition, sale of assets, or organizational restructuring, personal information may transfer as part of that transaction. Where appropriate, users may be notified of material changes affecting their information.

19.5 De-Identified and Aggregated Information

Triangle Therapist may create information that does not reasonably identify individual users and use it for website improvement, research, analytics, business planning, and service development.

20. Data Security

Triangle Therapist uses reasonable administrative, technical, and organizational safeguards designed to protect personal information, which may include encryption technologies, access controls, secure hosting, authentication practices, monitoring systems, confidentiality requirements, and regular technology updates.

20.1 Security Limitations

Although Triangle Therapist works to protect information, no internet transmission or electronic storage method is completely secure. Users acknowledge that online communication carries risks, absolute security cannot be guaranteed, and users should use reasonable care when sharing information online — including avoiding sensitive health details in consultation requests, which belong in your first session with your therapist.

21. Data Retention

Triangle Therapist retains information only as long as reasonably necessary for legitimate business purposes. Retention considerations include the purpose information was collected, legal requirements, security needs, business operations, and dispute resolution.

User Communication Records may be retained to maintain service history, resolve disputes, and improve platform functionality.

Professional Member Records may be retained while a provider maintains an active listing, while business obligations require retention, or while legal requirements apply. Published articles are retained permanently as described in Section 12.3.

Security Information may be retained as necessary to protect systems, detect fraud, and maintain security.

22. North Carolina Privacy and Consumer Protection Considerations

Triangle Therapist operates in North Carolina and seeks to comply with applicable privacy and consumer protection requirements, including North Carolina consumer protection laws, the North Carolina Identity Theft Protection Act, professional licensing confidentiality requirements, and federal privacy obligations where applicable.

22.1 North Carolina Identity Theft Protection

Triangle Therapist maintains reasonable procedures designed to protect personal identifying information, including limiting unnecessary collection, restricting access, maintaining security controls, and responding appropriately to suspected security incidents.

23. Data Breach Response

A security incident may occur if personal information is accessed without authorization, disclosed improperly, lost, altered, or destroyed. If Triangle Therapist determines that a breach requiring notification has occurred, the Company may investigate the incident, contain and correct the issue, evaluate legal obligations, notify affected individuals when required, and cooperate with appropriate authorities.

24. Individual Privacy Rights and Choices

Depending on applicable law and the nature of the information collected, individuals may have certain privacy rights:

24.1 Right to Access Information

Individuals may request information regarding personal data maintained by Triangle Therapist, including categories of personal information collected, purposes for collection, categories of sources, and categories of third parties with whom information may be shared.

24.2 Right to Request Correction

Individuals may request correction of inaccurate or incomplete personal information. Triangle Therapist may require reasonable verification before making changes.

24.3 Right to Request Deletion

Individuals may request deletion of personal information collected by Triangle Therapist. Requests may be subject to exceptions, including situations where information must be retained for legal obligations, security purposes, fraud prevention, contractual obligations, or dispute resolution. For Professional Members, published articles are subject to Section 12.3: the article remains on the Site, while the connection to your profile and byline may be removed at any time.

24.4 Right to Opt Out of Marketing Communications

Individuals may unsubscribe from promotional communications at any time using the link in any email or by contacting us. Users may continue receiving transactional communications, security notices, legal notices, and service-related messages.

24.5 Right to Withdraw Consent

Where processing is based on consent, individuals may withdraw consent where permitted by law. Withdrawal of consent may affect the availability of certain services.

25. Privacy Requests

Individuals wishing to exercise privacy rights may contact Triangle Therapist using the information in the Contact section. Requests should include name, contact information, a description of the request, and information necessary to verify identity. Triangle Therapist may verify identity before responding to protect against unauthorized disclosure.

26. Additional State Privacy Rights

Certain states provide additional consumer privacy protections. Depending on applicable law, residents may have rights regarding access, correction, deletion, data portability, opting out of targeted advertising, and restricting certain processing of sensitive information.

26.1 California Privacy Rights (CCPA/CPRA Considerations)

California residents may have additional rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), including requesting access, deletion, or correction of personal information, opting out of sale or sharing of personal information, and limiting use of sensitive personal information where applicable. Triangle Therapist does not sell personal information.

26.2 Other State Privacy Laws

Residents of states with comprehensive privacy laws — such as Virginia, Colorado, Connecticut, Utah, and other jurisdictions adopting consumer privacy laws — may have additional rights. Triangle Therapist will evaluate requests according to applicable legal requirements.

27. Children’s Privacy

The Site and directory services are not intended for children under the age of 13 without appropriate parental involvement. Triangle Therapist does not knowingly collect personal information from children under 13. If Triangle Therapist becomes aware that information from a child under 13 has been collected without appropriate authorization, the Company may take reasonable steps to delete the information, notify a parent or guardian where appropriate, and restrict access to the Services. Parents or guardians seeking care for a minor should submit inquiries themselves.

27.1 Teen Users

Individuals between the ages of 13 and legal adulthood should use the Services with appropriate parental or guardian involvement when required by applicable law. Mental health treatment rights for minors vary depending on age, state law, type of service, and clinical circumstances.

28. Accessibility and Inclusive Services

Triangle Therapist seeks to provide an accessible digital experience for individuals with different abilities and may work toward accessibility improvements involving website navigation, readability, alternative text, keyboard accessibility, and user-friendly design practices. Triangle Therapist values accessibility and inclusion as part of providing equitable access to mental health resources.

29. Third-Party Websites and External Links

Triangle Therapist may provide links to external websites, including therapist websites, event sign-up and payment pages, professional organizations, community resources, retail booksellers, and educational materials. Triangle Therapist does not control third-party websites and is not responsible for their privacy practices, security measures, website content, or data collection practices. Users should review the privacy policies of external websites before submitting information.

30. Professional Member Privacy Rights

Professional Members may manage certain information through their provider accounts, including updating profile information, correcting professional details, managing their events and articles (subject to Section 12), modifying communication preferences, and requesting account assistance.

Triangle Therapist may retain certain information when necessary for business records, legal obligations, payment records, security purposes, and the permanent article library described in Section 12.3.

31. Professional Listing Disclaimer

Participation in Triangle Therapist’s directory does not constitute employment, partnership, an agency relationship, medical endorsement, or a guarantee of professional success. Triangle Therapist may provide directory visibility but does not control provider-client relationships, treatment methods, clinical outcomes, or professional decisions.

32. Changes to This Privacy Policy

Triangle Therapist may update this Privacy Policy periodically due to changes in technology, new services, business expansion, legal requirements, or privacy best practices. The updated version will include a revised Effective Date and Last Updated date. Users are encouraged to review this Privacy Policy periodically.

33. Severability

If any provision of this Privacy Policy is found invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

34. No Waiver

Failure by Triangle Therapist to enforce any provision of this Privacy Policy does not constitute a waiver of future enforcement rights.

35. Entire Privacy Statement

This Privacy Policy represents the general privacy practices of Triangle Therapist regarding information collected through its website and digital platform. Additional documents may apply, including the Terms of Use, Provider Agreement, Subscription Agreement, HIPAA Notice of Privacy Practices, Clinical Consent Forms, and Telehealth Agreements.

36. Contact Information

Questions, concerns, privacy requests, or complaints regarding this Privacy Policy may be directed to:

Triangle Therapist, LLC Raleigh, North Carolina

Privacy Department Email: privacy@triangletherapist.com Website: http://www.triangletherapist.com